Shipping Policy

At a glance

There is no minimum order and no shipping charge at checkout.

Where we ship

We ship to street addresses in the 48 contiguous United States and the District of Columbia. At this time we do not ship to:

• Alaska, Hawaii, Puerto Rico or other U.S. territories
• APO, FPO or DPO military addresses
• P.O. boxes
• Addresses outside the United States

If you are outside our shipping area, contact us and we will let you know if we can help.

Delivery time

Orders are delivered within 10-15 business days of being placed (Monday to Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday count from the next business day. During busy periods such as the holidays, delivery can take a little longer; we will email you if your order is delayed.

Delivery and tracking

As soon as your order ships we will email you a tracking number. A signature is not normally required.

Once a package is marked delivered, please check around your property and with neighbors. If you still cannot find it after 48 hours, email us at contact@rustic.best and we will work with our shipping partner to locate it.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us right away; we can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address entered at checkout, and re-shipping costs for returned packages may apply.

Lost or damaged packages

If your order arrives damaged, or a tracked package has not moved for 7 business days, email us within 3 days of delivery (or of the last tracking update) with your order number and, for damage, photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

Sales tax

Sales tax is added at checkout where required by law, based on the shipping address. California orders are currently charged sales tax.

Questions

Email contact@rustic.best or call +1 (840) 257-8248.